Shipping policy

  • Delivery time: 2–5 working days in major cities; 3–7 working days for remote areas.
  • Cash on Delivery (COD): Available nationwide where the courier provides COD service.
  • Shipping fee: Clearly show the delivery charge at checkout. You can offer free shipping above a certain order value.
  • Order confirmation: For COD orders, you can confirm the customer's phone number/address before dispatch.
  • Tracking: Send the customer a tracking number after dispatch.
  • Failed delivery: If the customer refuses or doesn't receive the parcel, you can charge/recover applicable return shipping costs according to your policy.
  • Address problems: The customer should provide a complete and accurate delivery address and phone number.
  • Delivery delays: Delivery times are estimates and can be affected by weather, holidays, courier delays, or circumstances outside your control.
  • Returns: Clearly state your return window and which products are eligible. Shopify lets you configure return windows, return shipping fees, and final-sale products.
  • Refunds: Explain when refunds are issued after the returned product is received and inspected.